Couples Retro Support

Check the code with your partner letter by letter: it's 8 characters, shown in the app as two groups of four. Codes change when the owner taps New Code, so ask the owner for the current one (it's in the partner row at the top of Settings), or have them send the invite link instead, which fills the code in for you. If it still fails, make sure you both have the latest version from the App Store.

A board holds exactly two people. If your partner's board shows someone else, or an old account, the owner can remove that person from the partner row at the top of Settings and share the new code. If it says you're already on a board, leave or delete that board first, then join with the new code.

Notes open for both of you at the reveal time in Settings > Ritual > Reveal, not before. Check the day and time there, and make sure both phones have an internet connection when the time comes. If the time has passed and the board still won't open, close and reopen the app, then email us with your Support Code.

Writing notes needs the board owner to have Couples Retro Pro. The partner joins free. If the owner has already subscribed, they can tap Restore Purchases in Settings while signed in with the same Apple ID they bought it with.

Open Settings in Couples Retro and tap Restore Purchases. Use the same Apple ID that made the purchase. Restore Purchases is shown to the board owner, since the owner's subscription covers both of you.

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Couples Retro and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app or your account does not cancel it.

Go to Settings > Ritual. Choose weekly or end of month under Cadence, then tap Reveal to set the day and time. Both of you see the same schedule.

In the app, go to Settings > Delete Account and confirm. If you own the board, this deletes the board and every note for both of you. If you joined a partner's board, it deletes your account and the notes you wrote. You can also email us. More about deleting your account.

Reminders are set in Settings > Notifications: Nudge Before Reveal, and Board Opens. If the app says notifications are off, tap Allow Notifications in Settings and turn them on for Couples Retro.